Our Policies
Release is committed to delivering safe, confidential, accountable, and high-quality legal and harm reduction services. Below you can access our key organisational policies, safeguarding procedures, service complaints procedure, privacy notice, and website terms and conditions.
Safeguarding & Service Complaints
- 📄 Release Safeguarding Policy (PDF) →
Sets out how Release protects the health, wellbeing, and human rights of vulnerable adults, young people, and children who come into contact with our services. - 📄 Release Service Complaints Policy & Procedure (PDF) →
Explains how to raise a concern or make a formal complaint about any of Release’s legal, helpline, or harm reduction services, and how we investigate and respond to complaints.
Privacy & Data Protection
- 🔒 Release Privacy Policy →
Details how Release collects, uses, stores, and protects your personal data across our website, helpline, and legal services in accordance with UK data protection law.
Website Terms & Conditions
Please read these terms carefully. Release.org.uk (“the Website”) is owned, controlled, maintained and operated by Release LEADS (“Release”), a company registered in England and Wales under number 1966619 and a charity registered in England and Wales (charity number: 801118), with registered office at 61 Mansell Street, London, E1 8AN.
By using the Website you agree to comply with the terms and conditions set out below together with our Privacy Policy:
- Access to the Website: Access to the Website is permitted on a temporary basis and Release reserves the right to withdraw or amend content and materials on the Website without notice. Release shall not be liable if for any reason the Website is unavailable at any time or for any period.
- Information & Legal Disclaimer: Content on the Website is provided for general information and harm reduction education only. While Release strives to keep all legal and health information accurate and up to date, it does not constitute formal legal or medical advice for your specific circumstances. If you require tailored advice, please contact our National Helpline on 020 7324 2989 or email ask@release.org.uk.
- Intellectual Property: Unless otherwise stated, Release owns or is the licensee of all intellectual property rights in the Website and in the publications and materials published on it. You may download or print extracts for personal, educational, or non-commercial use provided Release is acknowledged as the source.